Assistant Manager – Central (Nodal Officer)

Job Description

Job Description of Nodal Officer:

About Flipkart
Flipkart is committed to the cause of transforming commerce in India through our investments in made-in-India technology innovations, customer-centric features and constructs, a diverse category landscape and a world-class supply chain. With a customer base of over 350 million, product coverage of over 150 million across 80+ categories, focus on generating direct and indirect employment and a commitment to empowering generations of entrepreneurs and MSMEs and a sustainable growth strategy – Flipkart is maximising for our customers, stakeholders, and the planet at large!

Flipkart is a part of the Walmart-owned Flipkart Group, which also includes group companies Flipkart Health+, Myntra, and Cleartrip. The Group is also a majority shareholder in PhonePe, one of the leading Payments Apps in India.

About the role:

The Nodal Officer is accountable for risk mitigation in fraud, losses or theft cases by facilitating police & legal procedures in the specified Zone (including regional locations in multiple states).

About the team:

The Nodal Officer with be part of the Legal team which provides support to on-ground operations teams to enable business continuity and risk management.

What you’ll need:

3+ years of experience in Security Management and Risk Mitigation
Extensive knowledge of procedures in regional police stations and courts
Experience of managing law enforcement and coordinating legal proceedings
Skills: Robust & Effective Communication, Incident Management & Resolution, Stakeholder Management, Reporting
Job Requirement: Extensive travel to regional locations in multiple states

What will you do:

• Responsible for serving as the liaison between Flipkart & government officials like police, court officers, labor department and other regulatory agencies
• Travel to regional locations in multiple states, initiate required steps for on-ground incident management & secure alignment with internal teams
• Lodge FIR against internal and external individuals/groups (including On-roll & Off-roll workers, customers, sellers and any other external parties)
• Lead FIR process at police station(s) across the zone & track on-going procedures
• Facilitate legal proceedings & hearings at courts by providing required records & documents
• Follow-up with government officials and ensure timely response & resolution with strong rigour
• Plan and execute day-to-day interventions to facilitate police procedures and legal proceedings & mobilize required resources for these interventions
• Provide 24*7 on-ground support to internal teams and government officials for investigations and other procedures
• Ensure timely and effective compliance to guidelines & instructions by government officials
• Report the status and progress of various incidents to internal teams on a regular basis and highlight any significant risks /problems
• Proactively update internal teams about disruptions in business continuity to enable informed and timely decisions for risk mitigation
• Create and publish timely reports about incidents and progress of police & legal procedures daily reports, ad hoc/SOS reports, weekly and monthly updates