Senior Executive
Job Description
About Flipkart : Role Senior Executive
Flipkart is India’s largest e-commerce marketplace with a registered customer base of over 150 million. In the 10 years since we started, Flipkart has come to offer over 100 million products across 120+ categories including Smartphones, Books, Media, Consumer Electronics, Furniture, Fashion and Lifestyle.
Launched in October 2007, Flipkart is known for its path-breaking services like Cash-on Delivery, No-Cost-EMI and 10-day replacement policy. Flipkart was the pioneer in offering services like In-a-Day Guarantee (65 cities) and Same-Day-Guarantee (13 cities) at scale. With over 1,20,000 registered sellers, Flipkart has redefined the way brands and MSME’s do business online.
About the Team
The City Logistics team is primarily responsible for the First Mile, Last Mile & Reverse Pickups for Ekart Supply Chain [Non-Large]. Within CL team there is an Externalization team who is focused to serve external clients and provide them end to end solutions for supply chain. Our Vision is to provide the best-in-class customer/seller/employee experience & drive growth through differentiated services, wide reach & infinite supply at the right cost.
About the Role
The purpose of this job role is to lead the end-to-end supply chain (First Mile, Last Mile and Customer Experience team) for Externalization shipments – centrally, to ensure best in class customer experience. This role requires to have frequent interaction with clients, maintaining supply chain metrices ensure monthly reconciliation. The role requires a dynamic individual with proven leadership pedigree and expertise in stakeholder management.
KRAs :
- Take end-to- end responsibility of ensuring Pick Up adherence
- To connect with Ground PH/FE on real time in case of any Tech issue or blockers.
- To Monitor PH-MH connections as per profiling and raise alarm in case of any deviation.
- To make sure that all shipments are getting processed and connected as per LRT.
- To monitor >24 hrs pendency and close all concerns/tickets at the earliest.
- To monitor conversion rate on D0 and NDR status as per aligned SOPs
- To connect with DHs in case of pendency/drop in D0 conversion rate.
- To monitor the >48 hrs return pendency at asset level and connect with RSC/MH/PHs to clear it on real time.
- To get the shipment lifecycle closed before 30 days.
- To monitor fake attempts and sellers reject/dispute on forward as well as reverse leg.
- Coordinate with various stakeholders & support functions and identify/implement actions towards reduction of return life cycle and in-transit damages.
- eKart POC for Clients’ SPOC.
